Shipping policy

Last updated: September 23, 2025

At Snackerico, we want to make sure your favorite snacks and unique lifestyle products reach you safely and on time. Please review our shipping policy below for details on processing, shipping times, costs, and international orders.

1. Order Processing

  • Orders are typically processed within 1–3 business days after payment is confirmed.

  • During peak periods (holidays, promotions, or product launches), processing times may be slightly longer.

  • You will receive an email confirmation once your order has been shipped, including tracking information (if available).

2. Shipping Rates & Delivery Times

  • Local (Hong Kong): Estimated delivery within 2–4 business days.

  • International Orders: Estimated delivery within 7–14 business days, depending on destination and carrier.

  • Delivery times are estimates and may vary due to customs, carrier delays, or other factors beyond our control.

3. Shipping Costs

  • Shipping fees are calculated at checkout and depend on your delivery location, package weight, and selected shipping method.

  • Free shipping promotions, if available, will be clearly indicated on our website or at checkout.

4. International Shipping

  • Snackerico ships worldwide to most countries.

  • Customers are responsible for any customs duties, taxes, or import fees imposed by their country. These charges are not included in your order total.

  • Some products (particularly perishable snacks) may be restricted in certain countries due to customs regulations. Please check your local import laws before ordering.

5. Tracking Your Order

  • Once shipped, you will receive a tracking link by email. Please allow up to 48 hours for tracking information to update.

  • If you do not see tracking updates after 5 business days, please contact us at orders@snackerico.com

6. Delayed, Lost, or Damaged Orders

  • While we work with reliable carriers, delays may occur. Unfortunately, Snackerico cannot be held responsible for late deliveries caused by customs clearance, weather, or courier issues.

  • If your order is lost or arrives damaged, please contact us within 7 days of delivery with photos of the package and product(s). We will work with you to resolve the issue promptly.

7. Contact Us

If you have any questions about your shipment, please reach out to us at:

📧 orders@snackerico.com
📞 +852 3124 2888
🏢 Flat/RM 118, 8A/F, William Industrial Building
23-25 Ng Fong Street, San Po Kong, Hong Kong