FAQs

From our international warehouses, closest to your location for faster delivery.

Typically 7–21 business days, with tracking provided, depending on geographical region.

We currently cover Singapore, Hong Kong, Australia, Canada, Germany, Netherlands, United Kingdom, France, Ireland, Austria

Absolutely. All Snackerico products and accessories are BPA-free and FDA-approved.

Each mold makes a single, slow-melting ice piece, unless otherwise noted.

Yes for silicone products — simply place them on the top rack. For products with wood material, please avoid exposing to water to minimize damage.

Bundled discounts are automatically applied at checkout:

• $100+ → 10% off (Save $10 & above)
• $200+ → 12.5% off (Save $25 & above)
• $300+ → 15% off (Save $45 & above)

Only one (1) discount code can be applied per order. If you have multiple discount codes, the one with the highest discount will automatically supersede the others. During special promotions, the promotional discount will replace the bundled discount if it offers a higher saving.

Non-food items can be returned within 30 days if unused and in original packaging.

Contact our fulfillment team at orders@snackerico.com with your order number, and we’ll guide you through it.

Yes. All Snackerico products are covered by our 1-Year Quality Guarantee, which protects against manufacturing defects. In regions where consumer law provides longer coverage (such as the EU and UK’s statutory warranty), that will also apply. If you encounter an issue, simply reach out and we’ll make it right.

You can reach us by email or live chat:

• orders@snackerico.com — for orders, shipping, and logistics
• sales@snackerico.com — for sales inquiries
• support@snackerico.com — for customer support and general help

Our Customer Support Hours are 10am–8pm. We aim to reply within 24 hours on business days.